Effective Date: [Insert Effective Date]
1. Introduction
Welcome to Pet and Water Safety! We are committed to providing you with high-quality dog foods and products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below to understand your options.
2. Return Policy
We offer a 90-day return policy from the date of purchase. To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
- Receipt: You must provide proof of purchase, such as a receipt or order number.
- Exceptions: Certain items may be exempt from returns due to hygiene reasons or custom-made products. Please check the product description for specific return information.
To initiate a return, please contact our customer service team at:
- Phone: +923142128297
- Email: [email protected]
We will provide you with instructions on how to return the item. Please note that you are responsible for the return shipping costs unless the return is due to a defect or error on our part.
3. Refund Policy
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7 business days for the refund to be processed.
If you have not received your refund within this timeframe, please contact us at:
- Phone: +923142128297
- Email: [email protected]
4. Exchanges
We currently do not offer exchanges. If you need a different item, please return the original item and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund based on the circumstances. Please provide photos of the damage or defect to expedite the process.
6. Contact Us
For any questions or concerns regarding returns and refunds, please reach out to our customer service team:
- Address: Pet and Water Safety, 521 5th Avenue, 17th Floor, New York, New York – United States (US), 10175
- Phone: +923142128297
- Email: [email protected]
Thank you for shopping with Pet and Water Safety!